Ways AI Can Enhance Pet Sitting Client Experience And Give You Back Time / Ep. 423

And so just so you know, if you’re in our community, we’re going to be using AI to analyze our bank statements and uncover hidden expenses, optimize our budgets, track and improve mileage costs, Kind of like compare and contrast a lot of the service durations and make sure that what you’re doing and spending your time on is optimal. Optimizing staff schedules, client frequency patterns. We’re going to be looking at referral sources and focusing on what really grows your business. We’re going to define your ideal employee profiles, analyze customer sentiment and figure out what’s working and, like, how that can affect your marketing. Guys, I have so much planned and that’s just on, like, the teaching, well, the, you know, talking about front. I also have things that are coming out this month about. In addition to the 12 AI videos I did last month, we’re going to be talking about how to create your own bots and how to do a lot of really cool things. But I don’t want this podcast to get too, too, too long today because I have so much for you.

Make sure that you’re following me on Instagram. Bella Basta. And I would love it if you would subscribe wherever you’re listening to this. And please leave us a review. Leave me a review, a honest review of what you think of this podcast. All right, so the topic is AI for client experience. Specifically, we’re going beyond the basics now. If you’ve been paying attention to technology trends or you’ve just been on social media anytime in the past year, you’ve probably heard a lot about AI.

Everyone’s talking about ChatGPT, Claude, all kinds of different MLMs or MLMs, LLMs, how to do headshots how to do photos, how to do videos, clone your voice, clone your, your video, like all kinds of things. And they’re also saying that robots are going to take our job or something like that. It can probably feel a little bit intimidating or even overwhelming if you’re not sure how to apply AI to your day to day operations as a pet sitter and dog walker or small business owner in the pet industry, if that is you and you are just listening to this for the first time, I encourage you to go back the episodes since the beginning of this year and I have been talking about AI and I’m not going to stop talking about AI. That’s it. I’m not just doing one podcast like AI is here and it is the way that you’re going to be. It is the difference between going to Blockbuster and renting a VHS cassette tape and streaming at home. Jumpers are going to be streaming at home. And that, that’s it.

Like I will die on that hill. And so I really want to demystify the whole AI for the client experience concept and I’m going to kind of chat with you today. I’m, I have a lot to say and I have a lot of notes for you. So buckle up buttercup. And it’s not going to just be surface level chatter. Chatter of you can use AI to save time on your social media posts. Like no, like we’re going deeper. And my goal here is help to help you understand four different things.

One, how AI can be proactive in addressing your clients needs, often before they even ask. Two, how to personalize your updates and communication so that your clients feel genuinely cared for and heard even when AI is assisting you with the heavy lifting. Three, how to keep everything organized. Can I get an amen? Especially if you feel like you’re constantly juggling emails, texts, social media messages from clients, employees, employees or even potential hires. And four, how AI can learn to mimic your voice so that your brand remains consistent and your clients never feel like they’re talking to a robot because if they do, then you failed miserably. AI is so far beyond that right now and it learns you and it’s magnificent. So I hear these concerns all the time and I know that people are also probably thinking that like I don’t have time to learn it and I already have trouble balancing my schedule as it is, how’s AI going to help me? And isn’t it going to cost me a fortune or require a big learning curve? And that’s just simply not the case Sometimes People are worried about the cost, the complexity, or they simply feel I’m not that tech savvy. But let me tell you, AI is becoming more and more accessible, like day by day.

And the most of these tools are free or affordable. And with a little bit of initial setup, they can radically free up your time. And the key is to use them in ways that enhance your personal touch rather than replace it. Okay. And that’s what I’ve been teaching a lot of my jumpers. Now, if this is your first time listening to the podcast, head on over to jumpconsulting.net forward/Magi M A G A I that is a tool that for $19 a month and 30% off. If you go to that link because of me for the first three months, you get 30% off. So that’s like dirt cheap.

And you want to stand out from every other dog walker or pet sitter in your area. Because I got news for you. Almost every single one of your websites say the same thing. And the only thing that differentiates you is your price. And that is there’s so much more that you can do. AI can actually help strengthen the trust. How? By enabling you to communicate more efficiently, personalize more efficiently and anticipate clients needs. And the kicker, it’s when it’s used correctly, AI can actually enhance the personal touch rather than diminish it.

The key is using it responsibly, ethically and thoughtfully. Which I’m going to talk about throughout this entire episode. So let’s talk about some of the wrong ways to use AI because this might be you and I don’t want it to be you. Copy and pasting AI generated text without ever reading or editing it. It’s a big no no. Because sometimes AI can output inaccurate or off brand messaging. You never want a client or prospective lead to get a message that doesn’t reflect your business personality or has incorrect details about your services. You also don’t want to hiding that you’re using AI and or making it your only line of communication.

Clients will still want and expect to talk to a real human right when their question goes beyond the standard faq. AI should facilitate, not replace genuine human connections. So these are a couple of the pitfalls to avoid. But on the flip side, we’re going to start talking about how to do it the right way. So here’s a roadmap. We’re going to start by talking about AI for the proactive customer support. This is all about anticipating your clients questions before they ask. So you could reduce the back and forth, making them feel like you’re a step ahead.

Then we’ll move on to personalize how to personalize your client updates. And then we’re going to discuss AI for organizing and enhancing the client communication. And last, we’re going to look at how to enhance your voice sound good? Let’s get started. All right, so let’s start with the example that’s near and dear to my heart because I’ve seen it time and time again with my clients. A new Client welcome guide is essentially a resource that you send to clients as soon as they sign up or show interest in your Services. It covers the basics. How to prepare for the sitter’s first visit, what to expect during the walk, how to pay, how to reach you in case of an emergency, and so on. Now you might be thinking, bella, I already have FAQ on my website.

That’s great. But guess what? Clients aren’t always going to hunt that down or commit its memory. Especially if they’re on their phone at 11pm, frazzled after a long day, and they just want to schedule a dog walk for the upcoming week. If you can proactively send them a resource that answers their top 10 questions, then you’re going to reduce friction and make them feel like, wow, this person has their act together. And they’re going to see, they’re going to feel seen and heard, and they’re going to feel so secure because they know that you understand them, because you’ve anticipated their questions. But writing that new client welcome Guide from scratch can also feel daunting. And then not just writing it, but creating it. And so when you use AI to create this, this faq, this new client welcome guide, and you make it in such a way that is appealing and it’s designed in a beautiful way, which Canva has AI and Canva can design you a beautiful one.

If you don’t want us to do it for you, you can DIY it all. And it’s there. You just need to know how to do it. And that’s definitely, like, stuff that it’s hard to just kind of verbally tell you on a podcast. And that’s why we teach it in our community. And so, like real life examples, you know, we sat down and wrote a list with one of my jumpers. People were asking them over and over and over again. Literally.

Like, if someone’s asking you a question more than once or you’re getting the same question from more than one person more than once, you need to figure out a way to systemize it. And so things I know that you get are, how do I book a dog walker visit? What’s your cancellation policy? What if my pet has a medical need? How do I handle the keys? Or the house entry for the sitter? What’s your bad weather policy? All of those. We would fill it all up into the AI model and more. And then we would ask the AI model to get us more too. And we would create this. Now, I’m going to give you a pro tip here. Once you have this created, this provides you tons of content for social media. I’m not even going to go down that Rabbit hole today.

Like I could. Oh, my gosh, I need to write that down because that’s going to be on another podcast anyways, so all of that can really help. And I mean, just imagine this beautiful thing that your client might get showing them that you understand exactly where they’re coming from. No longer do you have to be creative for this. You don’t have to sit there and staring at a brilliant duck blank document trying to be creative when you’re already burnt out, stressed out, and full of anxiety or hangry or your kids are bothering you or whatever. It might be like you can legitimately get this done in less than an hour if you know the ways to do it. All right, let’s skip to the next thing. Personalizing client updates without losing the human touch.

Okay, this one is really, really cool because these updates, why do they even work in the first place? Because our clients can’t be there without their pets during the day and they want the reassurance you understand how important these are. Right? Well, on a basic level, this is something that we did in like October 2024. Like, this is so outdated. But I’m going to start you off real simple. Like 101 level. It would be an AI assisted template. So you would have a template that you would give AI that’s like the pet’s name. Mood, behavior, activities done, any notable moments, closing sign off.

And I know that you’ve been in the situation just like I used to when I had my pet sitting company where clients were like, oh my gosh, I only want this one person. And it’s because they love their writing style. Well, this helps you be standardized across the board in your entire company. Not to mention, even if you’re a solo sitter, sometimes you’re just having a bad day. Sometimes you just don’t feel like being creative and fluffy and warm and fuzzy. Maybe you’re just like, you know, something bad happened and you’re just in a bad mood. This can really help you. Okay, now you want to maintain authenticity.

And so sometimes people might say, but won’t my update sound the same? If I only rely on AI. And the thing is, no it won’t if you know how to work it properly. If you’re putting in the same prompt every single time, then yeah, it might, but there are ways. And you can do multiple different templates, multiple different prompts, or you could take it and just create a whole bot, which we’re also doing in the community because now all of the sitters have this one prompt that they can just pull up, they can talk into it like picture like a doctor, like talking notes into something. And then it just pumps out exactly what the type of format that the company would want. And so that is like going to be really crucial in 2025 as we personalize updates and they become more standardized, like it doesn’t matter if Tom, Dick or Harry is visiting, they’re going to get the same type of update tone and, and length and all of that. You know, it’s going to be quite amazing. Now if you’re using, let’s see, there’s obviously like special case updates, right? So like medical updates or puppy training or behavioral notes, right.

And that’s also where things get a little hard because sometimes your sitter might like say too much or say the wrong thing. And by having this in implemented in your business as an everyday thing that’s been used like multiple times a day by multiple people in your organization, it’s going to bethebomb.com now the third thing I was going to talk to you about is like AI for organizing and enhancing communication. So the multi challenge, the multi channel challenge is that like we have things coming at us from all angles, right? We have like social media, we have text messages, we have emails. You might have some other form of communication, maybe it’s like journals from your software. And so you’re getting all this information everywhere. And the thing that will really help you is a tool like Google Gemini. It will create certain built in features that they have in Gmail which by the way is free for anyone who has workspace. That’s actually something really cool.

I’ve mentioned it on the podcast before the end of December. Jen and I gave it free to everyone actually. Side note, and I’m not going to go down this rabbit hole right now, but with deep seek and being free and then kind of stealing ChatGPT and then ChatGPT coming out with Operator which by the way, I booked a dog walk on a. Did I tell you guys this? I booked a dog walk on one of my clients sites. Well I didn’t. Operator did AI Went to her site and booked, signed up and booked a dog walk. It was freaking amazing. I have the whole video in the community.

That’s a whole other story. But anyways, all this stuff is happening and it’s actually really cool because there’s a lot of really good competition. And even though it’s going to cost a lot of money for these companies and energy to have AI, there is like this race right now and it’s really interesting. It’s like watching a horse race and like having like 20 different horses out there and who’s going to win. Right now it seems like AI ChatGPT has been in the, in the forward and then all of a sudden deep seat came up and now ChatGPT came back up and it’s just, it’s daily. It’s like a soap opera. And I’m like, I watch it daily. I’m fascinated by it.

But I digress. Okay, so you have multi channel communication coming in, right? And so Gemini in your Gmail can really help you because you can talk to it and it has access to everything. And if you are like most of my clients, you get a lot of like this stuff from precise or time to pet in your email. And so it can search through that stuff. It can also summarize long threads. And this is sometimes, like, sometimes you might get an email or instructions from a client that’s like really super long and you’re like trying to make heads or tails out of it. You literally can just dump it in AI and say, summarize this for me and it will be so accurate another way that you can also do this too. And this is like a little bit of a sidebar.

But I think clients are always really impressed when you’re able to, when maybe you’re at their house or maybe they do get all of that and you throw it into AI and you summarize what this medical situation is or what the medicine schedule is. Then you say, hey, this is what I gathered from our conversation or from your email. Please confirm that this is accurate. And they’re going to be like, wow, I feel seen, I feel heard. This is accurate. This is amazing. Right? And you’re offering another touch to the client by following up with them. The other thing that you can also do is use AI to scan for keywords.

So maybe there is like, you know, you remember them saying something about something and you can easily have it scanned for those words. Okay, Number four, AI that mimics your voice while speeding up emails. So the grand finale, AI can actually learn Your unique voice. And this is often the biggest concern for business owners. I don’t want to sound like a robot. My clients come to me because they like the personalized connection. How can I keep that if I’m using AI? I get it, guys. I totally get it.

I. I’ve solved this problem multiple times, multiple jumpers already. So there is a myth of the robotic voice. If you’re doing it wrong and you’re not, and you’re just doing it generic like cold, cold turkey, then, yeah, it might not sound like you. It’s going to sound pretty generic. But with Google Gemini inside email, first of all, that learns it. Your chatgpt will learn you. Claude will learn you.

Claude is actually a really good copywriter. But like, I mean, I’ll just give you examples here for Gemini. So let’s say a new client emails you, hey, Bella, I’m interested in setting up regular dog walks for my golden retriever, Daisy. She’s a bit shy, so I’m hoping for someone patient and kind. Let me know your availability and rates. Normally, you might take 10 or 15 minutes to craft a thoughtful response, especially if you want to address her concerns about Daisy being shy. Right? Oh, my gosh, that is so old school. This is why you don’t have enough time in your day.

With Gemini, you can click a suggest draft button and the AI will paraphrase the email, note the client’s name, Bella or Sarah or whomever. The dog’s name, Daisy. The concern shy behavior, the request availability rates, and it’ll generate a full paragraph or two in your typical tone, something like, hi, Sarah, thanks so much for reaching out about Daisy. We absolutely understand how to approach shy pups with a patience of kindness, and we’d love to help her feel comfortable and safe on her walks. Our current availability, well, you get the idea, right? It is amazing. And basically all you have to do is scan it and be like, it’s like 90% there. Let me just tweak this and tweak that and. And that’s it.

It’s amazing. And so initially you might find AI suggestions are too formal or too casual and you’re going to want to correct it. And so if you’re in Gemini, that’s one language model that’s in your email. It’ll learn through your emails. If you’re in ChatGPT, it’ll learn in there. If you’re in Claude, it will learn in there. Hence, therefore, ergo, my original suggestion at the beginning of this, which is go to jumpconsulting.net magi m a g a I to get 30% off your first three months using magi. And you can play with all the different LLMs and you can understand the difference with all of them.

I do also suggest you join us in the Mastermind too, because we have so many trainings on things like this and you can ask me questions and I will do a training on the spot for you, and that’s jump consulting.net forward/mastermind. Okay, so speed is obviously a benefit here, especially if you’re dealing with like 10 or 20 emails a day. Even if you’re dealing with just five emails a day. Okay. It can really help you. Your. Your brain can only make so many decisions a day. You can only be so creative.

And if you have AI that is integrated in your life and it can help you break things down, you can be so much more productive and you could save some of those. Let’s say you can only make 25 big decisions a day. It’ll save you some decisions. So maybe you can apply that to the people you love. Your. Your friends, your family, your. Your spouse, your kids. Okay.

And so the consistency also is there. So sometimes you’re rushed or you’re in a bad mood. You might want to send a curt email or maybe you draft it. Right? I know I’m not the only one that’s done this. You draft an email and then you want to like, cool off so you come back to it. Then you spend another 20 minutes trying to recraft this email and then you’re still not sure and you send it to someone else. You’re like, how does this sound? And then they come back and it’s like, how much time have you just wasted? Number one? How much emotional anguish have you just wasted? It’s. It’s when you add up the overthinking and the anxiety.

And if you’re not implementing this into your life, please, I literally would beg you on my knees right now, please incorporate AI in the right way in your business and your life now. Potential pitfalls over reliance. You don’t want to overly rely on it. It also has hallucinations. Hallucinations are. Maybe you’re only a dog walking company and it says, oh, yeah, we provide cat sitting services or a lack of personal antidotes. So it’s good at like, structure and standard phrasing. But sometimes it.

Well, no, all the time. It does not have your personal memories. Okay. Or your personal experiences. And so it can’t just like, come up with that unless you give it So I really want to give you kind of a final thought and then key takeaways and immediate action steps. Okay, so one, proactive customer support. We talked about anticipating the client’s need with AI generated resources through a new client welcome guide. Okay.

And the result of all that is going to be less friction, less repetitive messaging and happier clients. Can you imagine how much time and money you’ll save? Number two is personalizing client updates. Sending those daily or weekly updates about each pet’s walk behavior feeding it can be draining and it can be discombobulated with all the different people on your staff. And that the, the this is going to help you be be warm, specific and consistent. Also number three, organizing and enhancing client communication. It’s going to help you feel less overwhelmed and more accomplished. And it’s definitely important for solopreneurs or teams who can’t afford to fill like a full time admin just to take care of the inbox. And fourth, AI that mimics your voice.

This is probably one of the most exciting aspects that if you truly use it, and I tell my jumpers all the time that you should use it in your personal life too because it really starts to know you the more you use it. So key takeaways. One, AI is your assistant, not your replacement. Two, be transparent but not robotic. Stay ethical. And four, start small now Action steps that you can immediately do right now, today. One, create the top five client FAQs. Write them down.

Two, create a basic update template. Like how do you usually. What’s the anatomy of a care note? If you have my handbook and manual, it’s in there. Number three, explore the AI in your inbox. Okay, most of you guys have Google workspace, so use it if you have it. Especially if you have it because it’s free. Four, practice the tone training. So do that and I promise you, once you’re comfortable with these initial steps, you’re going to see how it can become a true ally in your business.

My feed is filled with jumpers. Absolutely. Minds blown with how much they’ve been able to help their business streamline their business. Work smarter, not harder. All the things. So be following me on Instagram. Bella Basta, Friend me on Facebook. Bella Vasta.

I am not saying this to say this. I truly want to hear back from you. Hey Bella, I listened to episode 423 talking about client experience and give me back time. I had this question I would love to hear from you. Love, love, love. Now listen, there are a lot of words and acronyms in the AI. Space. And our next episode, I’m actually going to be breaking down what these concepts are.

It’s almost going to be like a glossary, and so you’re not going to want to miss it, and you’re definitely going to want to stay tuned for that. But again, this is my personal invite to you. Thank you for spending the last 28 minutes with me. I would love nothing more for you to join the Mastermind. Okay, you can get in there right now. $25 off a month at Bella. 25. It’s 1.

77amonth. It’s month to month. I promise you I will make you your money back in one week if you show up. And that means, like, text me back, like, get on a call with me. I will make you that money back. So really, there’s no reason why not to join this. I’m going to make you more efficient. I’m going to make you do things in less time.

I’m going to show you how to be way better than your competition. Because the general public still has their heads in the sand and they’re scared about AI and they think that it’s a fad or they think that it’s not. It’s. It’s terrible. And I’m literally here to show you step by step. And your peers are here to show you. Your peers are already doing this. So my respectful question to you is, what are you waiting for? Join us.

Join us. This month. You’re also not going to want to miss out because once a quarter we have our HR gal, Nikki Ramirez from HR Answers come in and she’ll be in there answering all of the HR questions that we have. We also have AI labs where we get in and we just get in, like, and get right into the sandbox and start playing in AI and I show you guys stuff or people ask questions in real time. And it’s so cool because even if you don’t have a question, you really learn from everyone else as it relates to the HR. We also have an entire spreadsheet of over, like 300 questions. I think it is all organized by topic and then the actual question and then the timestamp and the link to the video that you can get it. So I don’t know where else in this industry people talk about HR.